FAQ

Do I need to provide billing information for free accounts?
No. You can use a free CloudSploit account without entering payment information forever. However, you will not be able to use any of the paid features.
Wed, 20 Jul, 2016 at 9:42 PM
How is payment information provided?
Payment information is provided within your CloudSploit account dashboard on the "Account Settings" page. Any account admin can add or update ex...
Fri, 22 Jul, 2016 at 11:55 PM
How can I update my payment information?
Simply re-enter it on the "Account Settings" page. For security purposes, CloudSploit does not store (or even see) your payment details, so you ...
Fri, 22 Jul, 2016 at 11:56 PM
What payment methods does CloudSploit accept?
CloudSploit accepts all major credit and debit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Fri, 22 Jul, 2016 at 11:56 PM
When will I be charged?
You will not be charged immediately after entering your payment information. You will only be charged after the payment information is saved and a non-fre...
Fri, 22 Jul, 2016 at 11:56 PM
How can I get a refund?
If you downgrade your account at any time, you will receive a pro-rated refund for the remainder of the cycle. For refund requests for past service, pleas...
Fri, 22 Jul, 2016 at 11:57 PM
Can I cancel at any time?
Yes, simply change your plan type to "Free". If you have already been charged for the billing cycle, please email us at billing@cloudsploit.com....
Fri, 22 Jul, 2016 at 11:58 PM
What happens if I change plans in the middle of a cycle?
Your account will be charged on a pro-rated basis for the original plan and a new cycle will be started for the second cycle. For example, if you select t...
Fri, 22 Jul, 2016 at 11:58 PM
What support does CloudSploit provide?
CloudSploit does not provide guaranteed support for Free plans. We do provide email support for Basic and Plus plans and will make every effort to resp...
Sat, 1 Oct, 2016 at 5:42 PM
How do I change my billing email address?
If you want to change the email address that CloudSploit uses for invoices, please do the following: Log into your CloudSploit account dashboard as an ...
Fri, 21 Sep, 2018 at 8:23 PM