Troubleshooting

When connecting an account, CloudSploit says the role cannot be assumed
Before you can connect an account to CloudSploit, CloudSploit must be able to assume the role. If you are receiving this error, ensure that your cross-...
Sat, 23 Jul, 2016 at 12:18 AM
Scans do not appear to be running
There are several reasons that background scans may not be running against your connected account: The cross-account IAM role may be invalid or m...
Sat, 23 Jul, 2016 at 12:18 AM
All of the scan results are "unknown"
If you are seeing a large number of "UNKNOWN" results in your scan reports, it is likely that the cross-account IAM role you setup does not have...
Sat, 23 Jul, 2016 at 12:18 AM
"Unable to reset email password" error on the password reset page
If you receive the following error: "Unable to reset email password. User may have signed up using a OAuth or SAML provider." It is ...
Sat, 13 Aug, 2016 at 1:11 AM
Cannot Access the CloudSploit Homepage or Dashboard
If you are having trouble accessing the CloudSploit homepage or dashboard, first, make sure you are not blocking connections to Google. Google serves as our...
Sat, 4 Mar, 2017 at 1:41 PM
CloudTrail S3 Bucket Returns Unknown Results
Many of our users make use of a centralized S3 bucket in one AWS account and then ship all of their CloudTrail logs to this bucket from their other AWS acco...
Wed, 31 May, 2017 at 7:13 AM
2018-10-01 - AWS EC2 API Issues and Increased "Unknown" Scan Results
On 2018-10-01 from approximately 1pm ET to 8pm ET, a number of EC2 and EC2-dependent services in the us-west-2 AWS region experienced increased levels of AP...
Mon, 1 Oct, 2018 at 10:30 PM
CloudSploit cannot assume the role after launching the CloudFormation template
As part of the onboarding wizard, CloudSploit provides the option to connect your account using a CloudFormation template. This is the recommended way to co...
Fri, 9 Nov, 2018 at 7:54 AM